Artificial intelligence may have found its "killer app" in phone-based customer service. Veteran Wall Street Journal technology reporter Belle Lin reveals how the adoption of AI voice agents is on the rise. She references a Gartner finding "that generative AI capabilities, from voice to chat, will be present in 75% of new contact centers by 2028." And Lin cites industry insiders who believe "...companies...have also dramatically improved the humanlike characteristics of their AI voices, making a human and AI voice nearly indistinguishable."
Check out her full article at the link above.
